- Orders will be processed and shipped within 2-5 business days.
- We are not responsible for lost or stolen packages.
- If your package is lost or stolen please contact us so we can assist you with filing a claim or helping to locate your package.
We want you to be 100% happy with your purchase. If for some reason you are not completely satisfied with your purchase, please take advantage of our return policy:
If an item is returned and received by us WITHIN 14 days from the purchase date and meets our criteria, we will issue a full refund minus our original cost of shipping to you. If the return is made after the 14 days we can only issue a store credit. After 30 days the item/s are no longer returnable. **To start your return, please email us for a return authorization code. This allows us to start the return process with you. This number must be included in your return and returns will not be accepted without that number.
All of our “made to order” and customized items (i.e. monograms or names) are non returnable or refundable. Of course, if there is ever a problem with any of these types of orders, we try to be as reasonable as we can! Just drop us a message and we will take care of you. :)
All merchandise must be returned unworn, unwashed, and with the original tags attached. Items returned to us with makeup, deodorant, pet hair, perfume, smoke, or any other similar stains will be refused and returned to you. You will be responsible for return shipping costs.
Please allow up to 7 business days for your return to be processed.
Excessive returning may result in a 25% restocking fee per item.
Shoes must be returned in their original box and placed inside an additional shipping box/bag. The shoe box must not be damaged to receive a refund. If the shoe box is damaged, the shoes will be shipped back to you and you will be responsible for return shipping costs.
We do not accept exchanges because we are unable to guarantee that the item and size that you need will be available once we receive your return. To guarantee your satisfaction, we recommend placing a new order for the item and size you need and sending the previous item back for a full refund.
If you received defective merchandise, please contact us within two business days so we can correct the issue. Damages must be reported within two business days of receiving the merchandise or it cannot be returned.